Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101201 Scottish Prison Service Policy/Administration Upheld, action taken by body to remedy, no recommendations July 2012
201101840 Lanarkshire NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations July 2012
201102003 Lothian NHS Board - University Hospitals Division Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations July 2012
201102066 Care Inspectorate Policy/administration Some upheld, action taken by body to remedy, no recommendations July 2012
201102135 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis No decision reached July 2012
201102230 Dumfries and Galloway NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations July 2012
201102264 Scottish Prison Service Downgrading Not upheld, no recommendations July 2012
201102346 Business Stream Ltd Incorrect billing Some upheld, recommendations July 2012
201102366 Falkirk Council Repairs and maintenance of housing stock (incl dampness and infestations) No decision reached July 2012
201102400 Highland NHS Board Hygiene, cleanliness and infection control Some upheld, action taken by body to remedy, no recommendations July 2012