Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201102135

  • Case ref:
    201102135
  • Date:
    July 2012
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health
  • Outcome:
    No decision reached
  • Subject:
    Clinical treatment / Diagnosis

Summary
Miss C complained about lack of treatment for her kidney problems and the board's handling of her complaint. Following our initial investigations, and having taken advice from one of our medical advisers, we wrote to Miss C telling her that we were not upholding two of the five aspects of her complaint. This was because we found that the decisions made by the board's clinicians in relation to these matters were reasonable. We told her that we were continuing to investigate her remaining three complaints.

Miss C then contacted us to say that she was taking legal advice about these matters and asked us to stop our investigation. We were, therefore, unable to come to a decision on the other three aspects of her complaint.

Updated: March 13, 2018