Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103133 | The City of Edinburgh Council | parks, outdoor centres and facilities | Some upheld, recommendations | May 2012 |
| 201103157 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | No decision reached | May 2012 |
| 201103230 | South Lanarkshire Council | road authority as developer, road alterations | Not upheld, no recommendations | May 2012 |
| 201103341 | Scottish Prison Service | visits | Not upheld, no recommendations | May 2012 |
| 201103381 | Scottish Prison Service | earnings | Not upheld, no recommendations | May 2012 |
| 201103489 | Scottish Ambulance Service | incident reporting; complaints handling | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201103542 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201103561 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | May 2012 |
| 201103575 | Grampian NHS Board | complaints handling | Not upheld, no recommendations | May 2012 |
| 201103628 | The City of Edinburgh Council | repairs and maintenance of housing stock | Not upheld, no recommendations | May 2012 |