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Case ref:201103157
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Date:May 2012
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Body:A Medical Practice in the Tayside NHS Board area
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Sector:Health
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Outcome:No decision reached
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Subject:communication, staff attitude, dignity, confidentiality
Summary
Mr C was unhappy with his GP practice. He told us that he left his medication on a bus by mistake. The next day he telephoned the practice, arranged for another prescription and went to collect it. Mr C told us that the prescription was wrong as it was for a medicine that he had not requested. He said that he returned to the reception to ask for the prescription to be looked at again and to complain about what had happened. Mr C said he was treated inappropriately by the GP at that point. He complained to the practice and as he remained dissatisfied with their response, he brought his complaint to us.
Mr C decided to withdraw his complaint before we completed our investigation.