Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103639 | Dumfries and Galloway Council | council tax (incl Community Charge) | Not upheld, no recommendations | May 2012 |
| 201103648 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | May 2012 |
| 201103689 | A Dental Practice in the Grampian NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | May 2012 |
| 201103719 | Muirhouse Housing Association Ltd | improvements and alterations | Not upheld, no recommendations | May 2012 |
| 201103753 | Highland NHS Board | policy/administration | Some upheld, recommendations | May 2012 |
| 201103879 | Scottish Prison Service | downgrading | Not upheld, no recommendations | May 2012 |
| 201104038 | Scottish Prison Service | claim | Not upheld, no recommendations | May 2012 |
| 201104167 | Dundee City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201104358 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | May 2012 |
| 201104451 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | May 2012 |