Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004523 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, action taken by body to remedy, no recommendations March 2012
201004700 A Medical Practice, Lothian NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations March 2012
201004935 Tayside NHS Board clinical treatment; diagnosis Upheld, recommendations March 2012
201004982 Ayrshire and Arran NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012
201005151 The Highland Council child minding and day nursery Upheld, recommendations March 2012
201100055 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, no recommendations March 2012
201100319 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations March 2012
201100531 The Moray Council trading standards Some upheld, no recommendations March 2012
201100605 South Lanarkshire Council council tax (incl community charge) Resolved, action taken by body to remedy March 2012
201100635 Lanarkshire NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012