Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201100055

  • Case ref:
    201100055
  • Date:
    March 2012
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of application (complaints by opponents)

Summary
Mrs C, a solicitor, brought a complaint on behalf of her client (Mrs A). An application for the development of a property neighbouring that of Mrs A was submitted in mid-2010. Mrs A objected to this application. In late August 2010 the application was approved.

Mrs C complained to the council that they did not reasonably consider the planning application – she said there were inaccuracies in the application paperwork concerning the width of a roadway. The council advised that while the location plan showed the roadway as being 2 metres wider than was accurate, the detailed plan showed an accurate width of the roadway. Mrs A was dissatisfied with this response and raised this complaint with us.

We found that as the detailed plan was accurate and objections relating to the width of the roadway were noted in the report by the committee who determined the application, there was no evidence of the maladministration or service failure alleged and did not uphold the complaint.

Updated: March 13, 2018