Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101254 A Medical Practice, Highland NHS Board clinical treatment; diagnosis Upheld, recommendations March 2012
201101343 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Some upheld, no recommendations March 2012
201101357 Highland NHS Board clinical treatment; diagnosis Some upheld, no recommendations March 2012
201101430 Dumfries and Galloway Council trading standards Not upheld, no recommendations March 2012
201101588 A Medical Practice, Lothian NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations March 2012
201101597 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101619 Western Isles NHS Board admission, discharge and transfer procedures Not upheld, no recommendations March 2012
201102085 Aberdeenshire Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations March 2012
201102348 Scottish Prison Service staff treatment Not upheld, no recommendations March 2012
201102378 Business Stream Ltd meter size Not upheld, no recommendations March 2012