Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102932 | West Lothian Council | tenancy rights and conditions | Not upheld, no recommendations | March 2012 |
| 201102937 | A Medical Practice, Fife NHS Board | practice lists | Not upheld, no recommendations | March 2012 |
| 201102960 | Scottish Prison Service | personal property | Not upheld, no recommendations | March 2012 |
| 201103054 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | March 2012 |
| 201103081 | Scottish Prison Service | earnings | Not upheld, no recommendations | March 2012 |
| 201103084 | Scottish Prison Service | supplies of books, newspapers etc | Not upheld, no recommendations | March 2012 |
| 201103124 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | March 2012 |
| 201001204 | Argyll and Bute Council | social work | Some upheld, recommendations | February 2012 |
| 201002040 | Fife Council | policy/administration | Upheld, recommendations | February 2012 |
| 201003212 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Not upheld, action taken by body to remedy, no recommendations | February 2012 |