Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201103084

  • Case ref:
    201103084
  • Date:
    March 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    supplies of books, newspapers etc

Summary
Mr C, who is a prisoner, complained because he said the Scottish Prison Service (SPS) did not have a supplier in place to enable him to buy ethnic DVDs and CDs.

Our enquiries confirmed the SPS did have a supplier that was able to provide ethnic DVDs and CDs. All prisoners were able to purchase DVDs and CDs from the supplier. In attempting to resolve Mr C's complaint, the prison also put in place a number of DVDs and CDs that would be available for him to access through the prisoner library.

The fact Mr C did not like the titles of the DVDs and CDs available from the supplier did not mean the SPS were failing to provide him with DVDs and CDs to meet his own requirements. Therefore, we did not uphold his complaint.

Updated: March 13, 2018