Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100069 Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Some upheld, recommendations November 2011
201100411 The City of Edinburgh Council Complaints handling No decision reached November 2011
201100439 Scottish Prison Service Complaints Handling Some upheld, action taken by body to remedy, no recommendations November 2011
201100765 A Dental Practice, Lothian NHS Board Clinical treatment / Diagnosis Upheld, no recommendations November 2011
201100893 Scottish Prison Service Complaints Handling Not upheld, no recommendations November 2011
201100947 Scottish Prison Service Home Detention Curfew Not upheld, no recommendations November 2011
201101010 Scottish Prison Service Progression Not upheld, no recommendations November 2011
201101066 A Medical Practice, Grampian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201101139 Scottish Prison Service Legal Correspondence Not upheld, action taken by body to remedy, no recommendations November 2011
201101150 A Medical Practice, Tayside NHS Board Complaints handling Upheld, recommendations November 2011