Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004890 Scottish Prison Service complaints handling, claim form Some upheld, action taken by body to remedy, no recommendations September 2011
201004933 Shetland NHS Board clinical treatment / diagnosis No decision reached September 2011
201005067 Scottish Prison Service sentence planning Not upheld, no recommendations September 2011
201100327 Fife Council home helps, concessions, grants, charges for services Not upheld, action taken by body to remedy, no recommendations September 2011
201100329 Scottish Prison Service release of a prisoner Some upheld, action taken by body to remedy, no recommendations September 2011
201100355 Greater Glasgow and Clyde NHS Board complaints handling Upheld, action taken by body to remedy, no recommendations September 2011
201100359 The City of Edinburgh Council council tax, sheriff’s officers Not upheld, no recommendations September 2011
201100419 Scottish Prison Service staff treatment Not upheld, no recommendations September 2011
201100501 Scottish Prison Service review of supervision level Not upheld, no recommendations September 2011
201100554 Scottish Prison Service prison wages, withheld wages Not upheld, no recommendations September 2011