Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004238 The City of Edinburgh Council Council Tax (incl Community Charge) Resolved, action taken by body to remedy August 2011
201004241 South Lanarkshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201004348 A Medical Practice, Greater Glasgow and Clyde NHS Board Policy/administration Upheld, recommendations August 2011
201004355 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201004494 South Lanarkshire Council Complaints handling Some upheld, action taken by body to remedy, no recommendations August 2011
201004625 Scottish Prison Service Policy/Administration Not upheld, no recommendations August 2011
201004626 Scottish Prison Service Custodial services Not upheld, recommendations August 2011
201004685 Ayrshire and Arran NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations August 2011
201004741 Aberdeenshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201004812 Waverley Housing Repairs and maintenance of housing stock (including dampness and infestations) No decision reached August 2011