Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100335 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations August 2011
201100382 Greater Glasgow and Clyde NHS Board - Acute Services Division Hotel services - food, laundry etc Not upheld, action taken by body to remedy, no recommendations August 2011
201100427 Waterwatch Scotland Complaints handling Not upheld, no recommendations August 2011
201100494 Scottish Prison Service Home Detention Curfew Not upheld, no recommendations August 2011
201100532 Scottish Prison Service Work (In Prison) Not upheld, no recommendations August 2011
201100556 Scottish Prison Service Canteen Not upheld, no recommendations August 2011
201100974 Scottish Prison Service Policy/Administration Not upheld, no recommendations August 2011
200904505 Fife Housing Register Applications, allocations, transfers and exchanges Upheld, action taken by body to remedy, no recommendations July 2011
201000247 Renfrewshire Council Handling of application (complaints by opponents) Some upheld, recommendations July 2011
201000579 Aberdeenshire Council Parking Some upheld, recommendations July 2011