Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004831 West Lothian Council Secondary School Not upheld, no recommendations July 2011
201004919 Scottish Borders Council Primary School Not upheld, no recommendations July 2011
201004920 HM Inspectorate of Education Policy/administration No decision reached July 2011
201004984 Scottish Prison Service Policy/Administration Upheld, action taken by body to remedy, no recommendations July 2011
201005069 Scottish Prison Service Clothing Not upheld, no recommendations July 2011
201005089 Lothian NHS Board Communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, no recommendations July 2011
201005150 Lothian NHS Board Hotel services - food, laundry etc Some upheld, no recommendations July 2011
201005167 A medical practice, Greater Glasgow and Clyde NHS Board lists Not upheld, no recommendations July 2011
201005369 Scottish Prison Service Progression Not upheld, no recommendations July 2011
201005379 Scottish Prison Service Progression Not upheld, no recommendations July 2011