Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003363 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2011
201003444 South Lanarkshire Council cemeteries; burial; purchase of lair Not upheld, action taken by body to remedy, no recommendations June 2011
201003643 Fife Council environmental health and cleansing; refuse collection and bins Not upheld, no recommendations June 2011
201003699 A medical practice, Greater Glasgow and Clyde NHS Board removal from practice list Upheld, recommendations June 2011
201003798 Scottish Prison Service security; control and progression; assessment Not upheld, no recommendations June 2011
201003994 Aberdeen City Council development plans: objection to proposals; inaccurate report Not upheld, no recommendations June 2011
201004027 Scottish Prison Service exercise in the open air; complaints handling Not upheld, no recommendations June 2011
201004067 Fife Council renovation; central heating; disturbance allowance Not upheld, no recommendations June 2011
201004145 The City of Edinburgh Council property management; complaints handling Not upheld, no recommendations June 2011
201004170 A medical practice, Greater Glasgow and Clyde NHS Board appointments; staff attitude Complaint withdrawn June 2011