Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201908128 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |
| 201908410 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 201908492 | Shetland Islands Council | Assessments / self-directed support | Not upheld, no recommendations | March 2021 |
| 201908832 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |
| 201911174 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 |
| 202001157 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 202003555 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |
| 201702572 | North Ayrshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | February 2021 |
| 201802643 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201802758 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |