Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808010 | University of the West of Scotland | academic appeal / exam results / degree classification | Not upheld, no recommendations | October 2019 |
| 201808293 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201808781 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201809064 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201809343 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201809395 | Glasgow School of Art | admissions | Some upheld, recommendations | October 2019 |
| 201809475 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201810244 | Scottish Prison Service | complaints handling | Upheld, recommendations | October 2019 |
| 201810874 | Aberdeenshire Council | repairs and maintenance | Resolved, no recommendations | October 2019 |
| 201900137 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |