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Case ref:201104097
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Date:April 2012
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Body:NHS 24
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Sector:Health
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Outcome:Not upheld, no recommendations
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Subject:Admission, discharge and transfer procedures
Summary
Ms C complained that NHS 24 refused to send an emergency ambulance to take her to hospital but instead referred her to the local out-of-hours service. She said that this was despite her step-daughter and her requesting an emergency ambulance.
Having obtained the recordings of the telephone calls during our investigation, however, it was clear that Ms C and her step-daughter did not request an ambulance nor did they raise objections to being advised to visit the local health centre.
We did not uphold this complaint.