Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201103418

  • Case ref:
    201103418
  • Date:
    July 2012
  • Body:
    Highland NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Clinical treatment / Diagnosis

Summary
Mrs C complained that medical staff delayed in diagnosing her son’s appendicitis. She said that this left him in severe pain and distress. We investigated the complaint and took specialist medical advice. Although it did take some time for appendicitis to be diagnosed, the advice we received was that that there were good reasons for this. Mrs C’s son’s clinical history and his signs and symptoms were not those of classical appendicitis. We found that it was appropriate for staff to consider other potential diagnoses. We also found that staff carried out appropriate investigations during that time, and that there was no delay in taking Mrs C's son to theatre after the results of a scan were reviewed.

Updated: March 13, 2018