Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision report 201102970

  • Case ref:
    201102970
  • Date:
    June 2012
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Policy/administration

Summary
Mr C bought a house in a small rural development of five houses. The property company that built the development used part of an adjoining field to store containers and building equipment. After the last of the residents moved in (in autumn 2009) they pursued with the council the unsightliness of the storage area. The council served an enforcement notice giving the company the minimum 28 days to stop using the site as a builders' yard and to remove all containers, building materials, plant and machinery.

The company appealed to Scottish Ministers. They dismissed the appeal but gave the company six months to comply. That period ended in December 2010. The council continued to pursue with the company the removal of remaining items. Mr C took his complaint back to the council and by the summer of 2011 the last of the items had been removed. Against that background, the Procurator Fiscal indicated that he would take no action against the company. As the council had continued to pursue the matter throughout the period to a successful conclusion, our investigation did not uphold Mr C's complaint that the council failed to ensure that the site was cleared to an agreed level in a timely manner.

Updated: March 13, 2018