Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201205167

  • Case ref:
    201205167
  • Date:
    December 2013
  • Body:
    University of Edinburgh
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    academic appeal/exam results/degree classification

Summary

Mr C complained that the university had not upheld his academic appeal about the mark he was awarded for his dissertation on a Master of Laws course. He felt his appeal had not been properly considered and examined. He raised many issues about his dissatisfaction with how the university had treated him, including application of procedures, matters of supervision, academic judgement and staff competencies. Of the issues he complained about, we were only able to consider those about how his appeal was handled, and whether the university had complied with their appeal regulations, as we cannot look at matters of academic judgment.

Our investigation reviewed the content of the appeal proceedings and the evidence gathered. We did not uphold the complaint, as we found that the university had followed its procedures and regulations. In particular, we found that they had taken account of the evidence that Mr C provided and considered the points he raised when deciding whether there was enough evidence to indicate that the appeal should be taken to the next stage.

Updated: March 13, 2018