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Decision Report 201300285

  • Case ref:
    201300285
  • Date:
    December 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    accuracy of prisoner record

Summary

Mr C complained about the handling of an intelligence entry (adverse information obtained by the Scottish Prison Service (SPS) that affects an individual prisoner) from some years ago. He was concerned that he was not told about the entry at the time. Our investigation found that the SPS had handled this in line with their own processes and the Data Protection Act. They had recorded that Mr C considered the intelligence entry to be inaccurate and had explained why he was not advised of the entry at the time.

Updated: March 13, 2018