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Decision report 201200020

  • Case ref:
    201200020
  • Date:
    January 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    No decision reached
  • Subject:
    medical assessments/reports

Summary

Mr C, who is a prisoner, complained that the Scottish Prison Service (SPS) unreasonably failed to comply with their statutory and procedural duties to him as a disabled prisoner. However, Mr C was freed from prison whilst we were investigating his complaint and did not provide us with a contact address. The SPS were also unable to provide a contact address and we had no option but to close our file on his case.

Updated: March 13, 2018