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Decision Report 201204665

Case ref:

201204665
Date:

November 2013
Body:

East Lothian Council
Sector:

Local Government
Outcome:

Not upheld, no recommendations
Subject:

home helps, concessions, grants, charges for services

Summary

Mr C complained about the way the council handled an increase in his daughter's home care charges. He said that the council had unreasonably applied a lower earnings threshold than the one approved by council members. Mr C was unhappy that the council had declined to issue a refund as recommended by a complaints review committee (CRC). We found that the council did, in exceptional circumstances, have the discretion to reject recommendations made by a CRC, and concluded that their decision was one that they were entitled to make in the circumstances.