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Decision Report 201300724

  • Case ref:
    201300724
  • Date:
    October 2013
  • Body:
    North Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    child services and family support

Summary

Miss C was unhappy that the council had failed to comply with recommendations made by a social work complaints review sub-committee. She said the council should have notified a sheriff that there were errors in a contact and residence report prepared by a social worker, which was submitted to the court. We did not uphold the complaint, as we found that the sub-committee only made one recommendation and that was for social work to review their processes.

Updated: March 13, 2018