Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201301031

  • Case ref:
    201301031
  • Date:
    October 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    temporary confinement

Summary

Mr C, who is a prisoner, complained that the prison inappropriately held him in a special cell for over 90 hours. Mr C said prison rules said that a prisoner should not be held in a special cell for longer than 24 hours.

The prison told Mr C that he was relocated to a cell within the segregation unit after the doctor advised it was necessary. Prison rules allow the governor to hold a prisoner in special conditions when a healthcare professional advises that it is appropriate to do so in order to protect the health and welfare of the prisoner. The information provided by the prison confirmed that Mr C had swallowed certain items and because of that, the doctor had advised them to relocate him for his own safety. In addition, the prison confirmed Mr C was held for less than 72 hours. In light of the evidence available, we did not uphold Mr C's complaint.

Updated: March 13, 2018