Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201301762

  • Case ref:
    201301762
  • Date:
    October 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    accommodation (including cell amenities and location)

Summary

Mr C complained that the television set in his prison cell had not been working properly for several months, despite the fact that he had to pay a fee each week for its use. We established that the Scottish Prison Service had taken reasonable action in respect of this and we were satisfied with their decision not to refund the money. This was on the basis that such monies from prisoners were not only for access to television channels but also for set rental, television licence fees and repair and maintenance.

Updated: March 13, 2018