Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201801064

  • Case ref:
    201801064
  • Date:
    October 2018
  • Body:
    Stirling Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy / administration

Summary

Mr C submitted a housing application to the council, which was refused. Mr C complained that the council responded to his request unreasonably. The council said that allowing Mr C's request would have meant that the housing waiting list was effectively bypassed, and that there was a high demand in that area for the type of housing Mr C had requested.

We reviewed the relevant information and legislation. We found that the housing legislation gives the council discretion to consider what are reasonable grounds for refusing an application. It also allows for the council to refuse permission due to others waiting for housing who may have a greater need. We found that the explanation provided by the council was in line with the council's policies and with housing legislation. We did not uphold the complaint.

Updated: December 2, 2018