Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201803561

  • Case ref:
    201803561
  • Date:
    February 2019
  • Body:
    Greater Glasgow and Clyde NHS Board - Acute Services Division
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Ms C complained about the decision not to provide her with a gastric pacemaker (a device that electrically stimulates the muscles that empty the stomach).

We took independent advice from a gastroenterologist (a doctor specialising in the treatment of conditions affecting the liver, intestine and pancreas). We found that the decision not to provide a gastric pacemaker was reasonable as Ms C's symptoms fluctuated, she had other health conditions impacting on her condition and there was limited evidence that the gastric pacemaker would benefit her condition. Therefore, we did not uphold Ms C's complaint.

Updated: February 20, 2019