.cookie-banner { display: none; }

Easter break office closure

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r

Decision Report 201807532

Case ref:

201807532
Date:

March 2020
Body:

A Medical Practice in the Highland NHS Board area
Sector:

Health
Outcome:

Not upheld, no recommendations
Subject:

clinical treatment / diagnosis

Summary

Ms C complained about the care and treatment provided to her by the practice for a number of symptoms over period of several months. We took independent advice from a GP. We found that the assessments, investigations, referrals and treatment provided to Ms C were reasonable. We did not uphold the complaint.

Updated: March 18, 2020