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Decision Report 202005289

Case ref:

202005289
Date:

April 2022
Body:

Ayrshire and Arran NHS Board
Sector:

Health
Outcome:

Not upheld, no recommendations
Subject:

Clinical treatment / diagnosis

Summary

C complained to us on behalf of their child (A) about the care and treatment A received from child and adolescent mental health services (CAMHS). Specifically, C complained that A was unreasonably discharged from CAMHS.

We took independent advice from a child and adolescent psychologist and also from a mental health nurse. We found that there was a delay in CAMHS offering A video appointments following the COVID-19 lockdown but we found that the delay was not unreasonable, as they needed time to set up the necessary IT systems. We also found that all relevant information was taken into account about A's condition before CAMHS decided to discharge A. Therefore, we did not uphold the complaint.