Overview
A company complained about Perth and Kinross Council's handling of their application for a planning agreement and failings in the Council's complaints procedure.
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) delay in agreeing a draft Section 75 Agreement (not upheld); and
- (b) failure to comply with their complaints procedure (upheld).
Redress and recommendation
The Ombudsman recommends that the Council issue the Company with the reply that they should have received in response to their step three complaint, which should explain and apologise for the failure to deal with it in accordance with their published complaints procedure.
The Council have accepted the recommendations and will act on them accordingly.