Complaint about Lothian NHS Board - complaint was from a man (referred to in this report as Mr C),who complained that Lothian NHS (referred to in this report as the Board) had changed the appointment system for podiatry appointments and this necessitated his paying postage to arrange his routine appointments.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Report 200501610
Updated: December 11, 2018