Investigation Report 200501345

University of Glasgow - complaint was from a woman (referred to in this report as Ms C) – a research assistant formerly employed by the University of Glasgow (the University) at which she was studying for a post graduate degree. Ms C made a formal complaint against the University about the quality of the supervision she received during her PhD studies and exhausted the authority’s internal complaints procedure. The complaint was dismissed formally by the University on 5 April 2005. Ms C subsequently made a request for an external review to the Ombudsman, alleging that there was administrative fault or service failure by the University which caused her injustice and hardship