Overview
The complaint was made on behalf of an Aberdeen resident (Mrs C) by her Member of the Scottish Parliament (the MSP) about the Council's continued support for an amended subsidised service which had been introduced in early 1997. Mrs C, who has a sensitivity to diesel fumes, had sought to have that service re-routed, an alternative turning point found, or the service and another contract service for a school withdrawn.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council, in dealing with her representations and representations made on her behalf, had not properly taken Mrs C's health into account (not upheld); and
- (b) the Council had not acted appropriately to re-route or withdraw the services having an adverse effect on Mrs C's health (not upheld).
Redress and recommendation
The Ombudsman has no recommendations to make.