Overview
The complainant (Mrs C) raised a number of concerns: that her grandfather's (Mr A) flat was in an unfit condition; that he was being denied access to communal ground; and that her complaints on this matter had not been dealt with appropriately.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mr A's house was not maintained adequately (not upheld);
- (b) Mr A was denied access to communal ground (not upheld); and
- (c) Mrs C's complaints were not handled appropriately (partially upheld).
Redress and recommendation
The Ombudsman recommends that the Council emphasise, in guidance issued to Council staff, that complainants should be reminded of their rights to take their complaint further in any formal response from East Dunbartonshire Council.
The Council have accepted the recommendations and will act on them accordingly.