Overview
The aggrieved (Mrs A) was resident in a Care Home until shortly before her death in hospital in June 2003. Her son (Mr C) complained to the Scottish Commission for the Regulation of Care (the Care Commission) about the care of his mother in the Care Home.
Specific complaint and conclusion
The Scottish Commission for the Regulation of Care failed to properly investigate Mr C's complaint about the care of his mother and in particular the conclusion of their investigation was not borne out by the evidence presented (upheld).
Redress and recommendation
The Ombudsman recommends that the Scottish Commission for the Regulation of Care adopt the practice of seeking to agree a statement of complaint which will include reference to the specific matters being investigated.
The Care Commission have accepted the recommendations and will act on them accordingly.