Overview
The complainant alleged that Charing Cross Housing Association Ltd (the Association) had failed to identify and repair a potential leak above his flat over the last 7 years.
Specific complaint and conclusion
The complaint which has been investigated is about the alleged failure of the Association to identify and repair a potential leak above Mr C’s flat (not upheld).
Redress and Recommendation
The Ombudsman recommends that the Association continues to follow the current course of action they have communicated to Mr C in relation to the potential leak.