Investigation Report 200500163

  • Report no:
    200500163
  • Date:
    October 2006
  • Body:
    Fife Council
  • Sector:
    Local Government

Overview

This complaint concerns dissatisfaction with the handling of a complaint about a decision to refuse an application for payment under the Discretionary Housing Payment scheme.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  two steps of the investigation process were carried out by the same Council employee (not upheld);
  • (b)  the Council failed to provide Mr C with details of the changes in legislation that affected his  application (not upheld);
  • (c)  the Council failed to address Mr C's complaint that the Disability Living Allowance should not be taken into account in determining the application (upheld); and
  • (d)  the Council failed to provide Mr C with the correct information about their complaints procedure (upheld).

Redress and Recommendations

The Ombudsman recommends that Fife Council apologise personally to Mr C for the failings identified in this report.

Fife Council accepts the recommendations and will act on them accordingly.

Updated: December 11, 2018