Overview
The complainant raised concerns about the standard of maintenance service provided for the communal landscaped area around her home.
Specific complaint and conclusion
The complaint which has been investigated is that the Association failed to provide an acceptable maintenance service for the communal landscaped area around Ms C's home (upheld).
Redress and recommendation
The Ombudsman recommends that the Housing Association ensure that the communal garden area is maintained in accordance with the terms of the ground maintenance specification.