Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200503082

  • Report no:
    200503082
  • Date:
    October 2006
  • Body:
    The Robert Gordon University
  • Sector:
    Universities

Overview

The complainant was dissatisfied with the Appeal Board’s decision not to uphold his appeal against the level of award granted upon completion of a post graduate qualification. The complaint was that the Appeal Board had failed to consider all relevant factors affecting the complainant’s academic performance.

Specific complaint and conclusion

The complaint which has been investigated is the Handling of Appeal (not upheld).

Recommendation

The Ombudsman has no recommendation to make.

Updated: December 11, 2018