Overview
The complainant (Mrs C) raised a number of concerns about the treatment her late mother (Mrs A) received at the Southern General Hospital, Glasgow in November and December 2005. Her concerns included that Mrs A should have been treated in a High Dependency Unit; nursing staff failed to maintain Mrs A's oral and personal hygiene; staff failed to react when Mrs A's condition deteriorated; and poor communication.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mrs A received inadequate clinical treatment (not upheld);
- (b) staff failed to provide Mrs A with basic nursing care (not upheld); and
- (c) staff failed to communicate adequately with Mrs A's relatives (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.