Overview
Mr C raised a number of concerns regarding the arrangements put in place for the management of his care and behaviour in a hospital where he was receiving treatment.
Specific complaints and conclusions
Mr C complained that those arrangements were inadequate, unfair and deprived him of his right to dignity and privacy. Mr C also had concerns regarding the Board's relationship with the media, which he claimed caused him and his family unnecessary distress. I did not uphold those complaints, but I did uphold the complaint that the Board's application of their complaints procedure unfairly prevented Mr C from receiving responses to his complaints.
Redress and recommendations
I made a number of recommendations to the Board in connection with Mr C’s complaints.