Overview
The complainant Mr C complained on behalf of his wife (Mrs C) about what happened when she attended the Accident and Emergency Department at Perth Royal Infirmary (Hospital 1).
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mrs C was inappropriately referred to the out-of-hours service (not upheld);
- (b) Hospital 1 failed to diagnose Mrs C's condition (not upheld); and
- (c) Mrs C was treated rudely and uncaringly by the Emergency Nurse Practitioner (not upheld).
Redress and recommendations
The Ombudsman recommends that the Board review the completion of triage documentation in the Accident and Emergency Department of Hospital 1 to ensure the reasons for the triage assessment are documented.
The Board have accepted the recommendation and will act on it accordingly.