Overview
The complainants (Mr and Mrs C) raised a number of concerns regarding a planning application which had been submitted to Inverclyde Council (the Council) by a developer and the handling of their complaint by the Council.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council failed to answer questions put to them by the complainants (upheld);
- (b) correspondence was sent to the wrong address (upheld); and
- (c) the Council failed to return telephone calls (no finding).
Redress and recommendations
The Ombudsman recommends that the Council make a time and trouble payment of £150 to the complainants.
The Council have accepted the recommendation.