Overview
The complainant (Mr C) raised a number of concerns on behalf of his clients, Mr and Mrs D. He alleged that Perth and Kinross Council had provided Mr and Mrs D with inaccurate advice in respect of a housing move. They believe that the Council incorrectly advised them to stay in their home. This led to their being taken to court and costs being awarded against them.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council advised Mr and Mrs D to stay in their Housing Association home despite the Association advising that they would undertake Court proceedings if they remained (upheld); and
- (b) the Council cancelled the offer of temporary accommodation with the instruction that they must stay put until the Court Order was issued (no finding).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) make payment of their offer of £800 to Mr and Mrs D; and
- (ii) review the way advice is provided, and recorded within the Housing and Building Services Department.
The Council have accepted the recommendations and will act on them accordingly.