Overview
The complaint concerns Renfrewshire Council's alleged delay in progressing a housing benefit appeal.
Specific complaint and conclusion
The complaint which has been investigated is that there was delay in progressing the housing benefit appeal (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) ensures that appellants receive regular, written updates of the progress of their case;
- (i) apologise for not advising the complainant of the outcome of a review; and
- (ii) make an appropriate payment in recognition of the time and trouble taken in bringing the complaint to the Ombudsman.
The Council have accepted the recommendations and will act on them accordingly.