Investigation Report 200502906

  • Report no:
    200502906
  • Date:
    January 2007
  • Body:
    The Scottish Information Commissioner
  • Sector:
    Scottish Government and Devolved Administration

Overview

The complainant (Mr C) complained that the Scottish Information Commissioner had breached a deadline for issuing a decision notice on a number of Freedom of Information requests.

Specific complaint and conclusion

The complaint which has been investigated is failure to issue various decision notices within a period of four months (not upheld)

As the investigation progressed, I identified issues concerning the complaints procedure of the Office of the Commissioner.  I, therefore, informed the Office of the Commissioner and Mr C that the investigation would additionally consider whether the complaints procedure was adequate for handling the circumstances surrounding Mr C's complaint.

Redress and recommendations

The Ombudsman recommends that the Commissioner:

  • (i) streamline their complaints procedure; and
  • (ii) consider whether or not to implement an unacceptable actions policy for service users.

Updated: December 11, 2018