Overview
The complainant (Ms C) was concerned that it was not until six years after the conclusion of her divorce that she was presented with her bill for legal services. She believed this was an unreasonable length of time to have elapsed and that the actions of the Scottish Legal Aid Board (SLAB) had been responsible for causing a delay to the presentation of her final liability.
Specific complaint and conclusion
The complaint which has been investigated is that the SLAB unreasonably delayed the presentation of Ms C's final liability relating to her divorce proceedings (upheld).
Redress and recommendations
Prior to the publication of this report, SLAB apologised to Ms C for the delay as the Ombudsman had recommended in a draft version of this report. The Ombudsman has no further recommendations to make.